Shipping policy
1. Shipping Policy
Where we ship We currently ship to the United Arab Emirates, Bahrain, Jordan, Oman, Qatar, Saudi Arabia, and the United States.
Processing time Tatreez Jewels pieces are handcrafted to order. Please allow approximately 4 weeks for your piece to be made, in addition to delivery time, before your order ships.
Shipping cost
- United Arab Emirates: Free
- Bahrain, Jordan, Oman, Qatar, Saudi Arabia: 40 AED
- United States: 130 AED (approx. $30 USD)
Order tracking All orders are shipped with tracking, and a tracking number is provided once your order ships.
2. Refund & Return Policy
Return window Returns and exchanges must be requested within 10 days of purchase.
United Arab Emirates & GCC (Bahrain, Jordan, Oman, Qatar, Saudi Arabia) We accept returns and exchanges within 10 days of purchase. A flat return shipping fee of 40 AED applies, paid by the customer, regardless of destination within this region.
United States and all other destinations All sales are final. We do not accept returns or exchanges for orders shipped outside the UAE and GCC, except in cases of manufacturing defects or items damaged in transit — please contact us within 48 hours of delivery with photos if this applies. [confirm this 48-hour defect-reporting window is right, or adjust]
Made-to-order / custom pieces Pieces made to a custom size, design, or specification are final sale and cannot be returned or exchanged.
Condition for returns Items must be unworn, undamaged, and returned in their original packaging with all tags/certificates intact.
Refund method [confirm refund processing timeframe once we receive the returned item, e.g. "5–10 business days" — optional, but standard to include]
How to start a return Contact us at tatreezjewellery@gmail.com with your order number.
3. Terms of Service
About us Tatreez Jewels (tatreezjewels.com) is operated by Leen Albejawi, based in Abu Dhabi, United Arab Emirates. Contact: tatreezjewellery@gmail.com.
Products All pieces are fine jewelry, available in gold-plated silver, 14k solid gold, and 18k solid gold, inspired by Palestinian tatreez embroidery. Pieces are made to order by hand; because materials are natural and craftsmanship is manual, slight variations between the product photos and the piece you receive (weight, exact finish) are normal and not considered defects.
Pricing All prices are listed in AED and are subject to change without notice, particularly given fluctuations in gold spot price. The price at the time of order confirmation is the price charged.
Payment We accept payment via credit/debit card, Apple Pay, and Google Pay.
Shipping & Returns See our Shipping Policy and Refund & Return Policy above.
Intellectual property All designs, product photography, and content on this site are the property of Tatreez Jewels and may not be reproduced without permission.
Governing law These terms are governed by the laws of the United Arab Emirates.
Changes to these terms We may update these terms from time to time. Continued use of the site after changes constitutes acceptance of the updated terms.
Contact Questions about these terms: tatreezjewellery@gmail.com